SHIPPING & DELIVERY POLICY
Tavishi Collections
Effective Date: 20 October 2026
At Tavishi Collections, we are committed to making your shopping experience smooth, reliable and enjoyable.
Every order is carefully checked, packed and prepared for dispatch so that your selected sarees, ethnic dresses and other products reach you safely and in good condition.
1. Order Processing
All confirmed orders are generally processed within 2 business days from the date of order confirmation.
During this period:
- The product is checked before dispatch
- Order details are verified
- The product is securely packed for shipment
Orders placed on Sundays or public holidays will ordinarily be processed from the next business day.
2. Order Dispatch
Orders are generally dispatched on the 3rd business day following order confirmation.
Once an order has been dispatched, tracking information may be shared through the customer’s registered email address, mobile number or other available communication channel.
Dispatch may occasionally be delayed during:
- Festivals
- Peak shopping periods
- Public holidays
- Courier disruptions
- Product availability issues
- Unforeseen operational circumstances
Where reasonably possible, customers will be informed of significant delays.
3. Shipping Coverage
Tavishi Collections currently delivers to serviceable locations across India through third-party courier and logistics partners.
Availability of delivery services may depend on:
- PIN code
- Courier serviceability
- Delivery location
- Logistics-provider availability
Certain remote or restricted locations may require additional delivery time or may not be serviceable by all courier partners.
4. Shipping Charges
Tavishi Collections currently offers free standard shipping across serviceable locations in India.
No additional standard shipping charge will normally be added to eligible orders unless otherwise clearly communicated before checkout.
Any special shipping arrangement, if introduced in the future, will be displayed or communicated before the customer completes the purchase.
5. Estimated Delivery Timeline
Estimated delivery is generally 3–7 business days after dispatch.
Actual delivery time may vary depending on:
- Customer location
- Courier service availability
- Remote delivery areas
- Weather conditions
- Public holidays
- Transport disruptions
- Other circumstances beyond our reasonable control
Delivery timelines are estimates and should not be treated as guaranteed delivery dates.
6. Order Tracking
Once the order has been shipped, tracking details will be shared where available.
Customers can use the tracking information provided to monitor shipment progress through the relevant courier or logistics provider.
If tracking information has not been received after dispatch, customers may contact Tavishi Collections customer support for assistance.
7. Delivery Address
Customers are responsible for providing accurate and complete shipping information, including:
- Full name
- Complete delivery address
- PIN code
- Mobile number
- Any relevant delivery instructions
Please verify the delivery address carefully before placing an order.
Tavishi Collections may not be responsible for delays, failed delivery attempts or additional courier issues resulting from incorrect or incomplete information supplied by the customer.
If an address correction is required, please contact us as soon as possible before the order is dispatched.
8. Delivery Attempts
Courier partners may make delivery attempts according to their standard operating procedures.
Customers are advised to remain reachable through the contact number provided with the order.
If delivery fails because the customer is unavailable, unreachable or has provided incorrect address information, the shipment may be returned to origin.
Any further action will be reviewed depending on the circumstances and applicable courier charges.
9. Delayed or Undelivered Orders
Although we make reasonable efforts to deliver orders within the estimated timeframe, unexpected delays may occasionally occur.
If your order has not arrived within the expected delivery period, please contact our customer-support team with:
- Order number
- Registered customer name
- Contact number
- Tracking details, where available
We will coordinate with the relevant courier or logistics provider and assist with available status information.
10. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please notify Tavishi Collections as soon as possible, preferably within 24 hours of delivery.
To help us review the issue promptly, customers are requested to provide, where available:
- Clear photographs of the product
- Photographs showing the reported damage or defect
- Photographs of the packaging and shipping label
- A clear, continuous and unedited unboxing video
- Order number and purchase details
Eligible return, exchange or refund requests will be handled in accordance with our Return & Refund Policy and applicable consumer-protection requirements.
The absence of an unboxing video or a delay in reporting will not automatically invalidate a genuine claim protected by applicable law.
11. Damage in Transit
Every order is inspected and securely packaged before dispatch.
If a shipment arrives with visible transit damage, customers are requested to report the issue promptly and provide relevant photographs or an unboxing video where available.
The matter may be reviewed with the courier or logistics provider before an appropriate resolution is communicated.
12. Loss in Transit
If an order appears to have been lost or remains undelivered beyond the expected delivery period, please contact Tavishi Collections with your order and tracking details.
We will coordinate with the relevant courier partner to investigate the shipment status.
Any eligible remedy will be determined based on the circumstances, courier investigation and applicable consumer rights.
13. Separate Transit Insurance
Tavishi Collections does not currently provide separate customer-purchased insurance specifically for Damage in Transit or Loss in Transit.
This does not affect any rights or remedies available to customers under applicable law for damaged, lost or undelivered orders.
14. Changes to Shipping or Delivery Terms
Tavishi Collections may update this Shipping & Delivery Policy periodically to reflect changes in:
- Courier arrangements
- Delivery coverage
- Shipping charges
- Processing timelines
- Business operations
- Applicable legal requirements
Updated terms will be published on the website with a revised effective date where appropriate.
15. Contact Us
For questions regarding shipping, dispatch, tracking or delivery, please contact:
Tavishi Collections
Email: contact@tavishicollections.com
Phone / WhatsApp: +91 9945694327
Please include your order number whenever possible so that we can assist you more efficiently.
Tavishi Collections
Where Tradition Meets Elegance.
Thank you for shopping with us. We look forward to delivering your selected Tavishi collection safely to your doorstep.