PRIVACY POLICY
Tavishi Collections
Effective Date: 20 October 2026
At Tavishi Collections, we value the trust you place in us and are committed to respecting and protecting your personal information.
This Privacy Policy explains how we collect, use, process, store, disclose and safeguard information when you visit our website, create an account, purchase our products or interact with our services.
Tavishi Collections is a proprietorship-based online retail business offering a curated collection of sarees, ethnic dresses and women’s traditional wear across India.
This Privacy Policy applies to our website and associated customer services.
1. Information We Collect
We may collect the following categories of personal information.
A. Personal and Contact Information
- Full name
- Email address
- Mobile number
- Billing and shipping addresses
- PIN code and delivery location details
B. Customer Account Information
When you register or create an account on our website, we may collect:
- Account registration details
- Login credentials, including securely protected passwords
- Saved delivery addresses
- Order history
- Account preferences
C. Order and Transaction Information
We may collect information relating to your purchases, including:
- Products purchased
- Order numbers and transaction details
- Payment status and transaction references
- Shipping and delivery information
- Return, exchange and refund records
D. Technical and Website Information
Depending on the website configuration, we may collect:
- IP address
- Browser type and device information
- Website activity and navigation details
- Cookies and session information
- Technical logs and security-related information
E. Customer Communications
We may retain enquiries, feedback, complaints, product reviews and communications submitted through our website, email or customer-support channels.
2. How We Use Your Information
We may process customer information for legitimate business operations and purposes permitted under applicable law, including:
- Creating and managing customer accounts
- Processing and confirming orders
- Arranging packaging, dispatch, shipping and delivery
- Providing order confirmations and tracking updates
- Processing returns, exchanges and refunds
- Responding to customer enquiries and complaints
- Improving website functionality and customer experience
- Protecting customer accounts and preventing fraudulent activity
- Maintaining transaction and accounting records
- Complying with applicable legal and regulatory obligations
We may also use your information to communicate new arrivals, offers and promotions where appropriate consent has been provided or where otherwise legally permitted.
3. Customer Account Registration and Security
Customers may create an account on the Tavishi Collections website for a more convenient shopping experience.
Registered customers may be able to:
- View their order history
- Manage personal information and delivery addresses
- Track orders
- Access account-related services
Customers are responsible for maintaining the confidentiality of their login credentials.
We recommend using strong passwords and not sharing account access with unauthorized individuals.
If you suspect unauthorized access to your account, please contact our customer-support team promptly.
4. Website Hosting and Data Storage
Personal information submitted through our website may be processed or stored using our website hosting infrastructure, website database and authorized technology service providers.
Tavishi Collections determines how customer information is collected and used through the website.
Our authorized service providers may process website data on our behalf in accordance with their applicable contractual and data-protection obligations.
Depending on the technology and service providers used, information may be processed or stored in locations outside India, subject to applicable legal requirements.
5. Payment Information and Security
Tavishi Collections uses or intends to use authorized third-party payment service providers to facilitate online transactions.
When customers make a purchase, payment-related information may be processed directly by the selected payment service provider.
Tavishi Collections does not intentionally store complete debit or credit card numbers, CVVs, banking passwords or payment OTPs.
We may retain transaction references, payment confirmation details and refund information necessary for order management and financial records.
Payment service providers may maintain their own privacy policies and security practices.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to support essential functions such as:
- Customer login sessions
- Shopping-cart management
- Checkout functionality
- Website security
- Remembering customer preferences
We may introduce analytics and marketing technologies in the future to understand visitor interactions and improve our services.
Where legally required, appropriate information and consent mechanisms will be provided before non-essential tracking technologies are activated.
Customers may also control certain cookies through their browser settings.
Disabling essential cookies may affect website functionality.
7. Sharing of Customer Information
Tavishi Collections does not sell or rent customers’ personal information to third parties.
We may share relevant information with authorized service providers where necessary, including:
Payment Service Providers
To process transactions and refunds.
Courier and Logistics Partners
To arrange order dispatch, delivery and tracking.
Website Hosting and Technology Providers
To operate, secure and maintain our website.
Communication Service Providers
To send order confirmations, customer-service responses and authorized communications.
Government and Regulatory Authorities
Where disclosure is required under applicable law.
We seek to limit information sharing to what is reasonably necessary for the relevant purpose.
8. Marketing and Promotional Communications
Tavishi Collections may offer customers the option to receive communications relating to:
- New collections
- Festive and seasonal offers
- Exclusive discounts
- Product launches
- Promotional emails or messages
Marketing communications will be sent only where legally permitted, including with consent where required.
Customers may withdraw marketing consent or unsubscribe through the available communication channels.
Withdrawal of marketing consent will not affect essential communications relating to orders, payments, delivery, returns or customer service.
9. Data Security
We take reasonable measures to protect customer information against unauthorized access, disclosure, alteration, misuse and loss.
These measures may include:
- Secure HTTPS connections
- Secure password protection and appropriate hashing or encryption
- Restricted administrative access
- Website and software security updates
- Secure database configurations
- Appropriate backups
- Security monitoring and access controls
Specific safeguards may depend on the website configuration and technology providers used.
While we take reasonable precautions, no online platform can guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
This may include retaining information for:
- Active customer accounts
- Order fulfilment
- Customer-support requests
- Returns and refunds
- Financial, tax and accounting records
- Fraud prevention
- Dispute resolution
- Compliance with legal obligations
Certain transaction records may need to be retained even after a customer requests account deletion where required or permitted by law.
When personal information is no longer required, appropriate steps may be taken to delete or anonymize it.
11. Customer Privacy Rights
Subject to applicable Indian data-protection laws and their implementation requirements, customers may have rights to:
- Request information about their personal data
- Request correction of inaccurate information
- Update personal details
- Request erasure of eligible personal information
- Withdraw consent for applicable processing activities
- Raise privacy-related grievances
- Exercise other rights provided under applicable law
Customers may submit privacy-related requests using our official customer-support details.
We will review and respond to such requests in accordance with applicable legal requirements.
12. Account Deletion Requests
Registered customers may request deletion of their Tavishi Collections account by contacting our customer-support team.
Following verification of the request, we will take appropriate steps to delete or deactivate the account and erase eligible personal information.
Certain order, payment or transaction records may be retained where necessary to meet legal, taxation, accounting, fraud-prevention or dispute-resolution obligations.
13. Children’s Privacy
Tavishi Collections primarily offers products and services intended for adult customers.
We do not knowingly process children’s personal information without any consent or authorization required under applicable law.
If we become aware of personal information collected from a child in circumstances that do not meet applicable legal requirements, appropriate corrective action will be taken.
14. Third-Party Links and Services
Our website may contain links to third-party websites, social-media platforms, payment services or other external resources.
These websites and services may have their own privacy policies and practices.
Tavishi Collections is not responsible for the privacy practices of third-party websites or services that we do not control.
Customers are encouraged to review the relevant privacy policies before sharing personal information with third-party services.
15. Data Breaches and Security Incidents
In the event of a suspected personal-data breach or security incident, Tavishi Collections will take reasonable steps to investigate, contain and address the issue.
Where required by applicable law, affected individuals and relevant authorities will be informed in accordance with applicable requirements.
16. Changes to This Privacy Policy
Tavishi Collections may update this Privacy Policy periodically to reflect changes in:
- Website functionality
- Business practices
- Technology providers
- Payment or logistics services
- Applicable legal requirements
Any updated Privacy Policy will be published on the website with a revised effective date.
We encourage customers to review this Privacy Policy periodically.
17. Contact Information and Privacy Grievances
For questions, concerns, complaints or requests relating to personal information, please contact:
Tavishi Collections
Business Type: Proprietorship – Online Retail of Women’s Ethnic Wear
Email: contact@tavishicollections.com
Phone / WhatsApp: +91 9945694327
Privacy / Grievance Contact: Tavishi Collections Customer Support
We are committed to reviewing privacy-related concerns and providing appropriate assistance in accordance with applicable laws.
Tavishi Collections
Where Tradition Meets Elegance.
Your trust, privacy and shopping experience matter to us.