RETURN & REFUND POLICY

Tavishi Collections
Effective Date: 20 October 2026

At Tavishi Collections, we take pride in offering carefully selected sarees, ethnic dresses and women’s traditional wear.

Every product is checked before dispatch to help ensure that it reaches you in good condition.

We understand that there may be occasions when you need to return a product. This Return & Refund Policy explains the eligibility requirements, return process and refund procedure.

1. Return Eligibility

Customers may request a return within 7 calendar days from the date of delivery, subject to the conditions below.

To be eligible for a return, the product should:

  • Be unused
  • Be unwashed
  • Be unworn
  • Be in its original condition
  • Have all original tags and labels attached
  • Include original accessories, where applicable
  • Be returned with the original packaging, where reasonably possible
  • Not have been altered or damaged after delivery
  • Be accompanied by a valid order number or proof of purchase

All return requests are subject to verification and approval.

2. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from the product ordered, please notify Tavishi Collections as soon as possible, preferably within 24 hours of delivery.

To help us review the issue promptly, please provide:

  • A clear, continuous and unedited unboxing video, where available
  • Clear photographs showing the product and reported issue
  • Photographs of the outer packaging and shipping label, where applicable
  • Your order number
  • Your registered contact details
  • A brief explanation of the issue

These details help us verify the concern and coordinate an appropriate resolution.

Requests received later or without complete supporting evidence may require additional review.

The absence of an unboxing video or a delay in reporting will not automatically invalidate a genuine claim protected by applicable law.

3. How to Request a Return

To initiate a return:

  1. Contact Tavishi Collections within 7 calendar days of delivery.
  2. Provide your order number and reason for requesting the return.
  3. Share photographs, video or other supporting information where relevant.
  4. Wait for our team to review the request and communicate the next steps.
  5. If the return is authorized, follow the return instructions provided by our customer-support team.
  6. Pack the product securely with the original tags, labels and accessories.

Please do not send a product back without first contacting Tavishi Collections and receiving return instructions.

4. Return Inspection and Approval

Once the returned product is received, it will undergo an inspection to determine whether it meets the applicable return conditions.

The inspection may include checking:

  • Product condition
  • Original tags and labels
  • Accessories
  • Packaging, where applicable
  • Signs of use
  • Signs of washing
  • Alterations
  • Damage after delivery
  • The reason for return
  • Supporting photographs or video provided

The inspection, verification and refund-approval process may take up to 7–10 business days from the date we receive the returned product.

Customers will be informed once the return has been approved or declined.

Where a return is declined, the reason will be communicated where appropriate.

5. Refund Process

Refunds for eligible returns will generally be initiated only after:

  • The returned product has been received
  • The product has been inspected
  • The return has been approved

Once approved:

  • The refund will generally be initiated to the original payment method, where possible
  • A refund confirmation may be shared once the refund has been initiated
  • The time required for the amount to appear in the customer’s account will depend on the bank or payment service provider

Please note that the 7–10 business day period applies to inspection and refund approval after we receive the returned product.

The bank or payment provider may require additional time for the credited amount to reflect in the customer’s account.

6. Non-Returnable Items

The following products are generally not eligible for discretionary returns:

  • Products that have been worn
  • Products that have been washed
  • Products that have been used
  • Products that have been altered
  • Products without original tags or labels
  • Products missing supplied accessories
  • Products damaged due to improper handling after delivery
  • Customized or specially altered products
  • Products specifically marked as final sale or non-returnable at the time of purchase

This does not affect any remedy that may be required under applicable consumer-protection law for a defective, damaged or incorrectly supplied product.

7. Change-of-Mind Returns

Change-of-mind return requests may be considered within the applicable 7-day return period, provided the product satisfies the return eligibility requirements.

Any applicable return-shipping cost or other permitted deduction will be communicated before the return is processed.

The customer should not send the product back until return authorization and instructions have been provided.

8. Return Shipping Charges

For a verified damaged, defective or incorrectly supplied product, Tavishi Collections will communicate the applicable return-shipping arrangement.

For other approved returns, any return-shipping charges that apply will be communicated to the customer before proceeding.

Any permitted deduction will be disclosed before the refund is processed.

9. Exchanges

Exchanges may be considered for eligible damaged, defective or incorrectly supplied products, subject to:

  • Product availability
  • Verification of the reported issue
  • The condition of the returned product

If the same product is unavailable, Tavishi Collections may offer an appropriate alternative or refund, subject to the circumstances and applicable consumer rights.

10. Damage in Transit

Every Tavishi Collections order is checked and securely packed before dispatch.

If a shipment arrives with visible transit damage, please contact us promptly and provide:

  • Product photographs
  • Packaging photographs
  • Shipping-label photographs
  • An unedited unboxing video, where available
  • Order details

The issue may be reviewed with the relevant courier or logistics partner before an appropriate resolution is provided.

11. Loss in Transit

If a shipment is lost or remains undelivered beyond the expected delivery period, please contact Tavishi Collections with your:

  • Order number
  • Customer details
  • Tracking information, where available

We will coordinate with the courier or logistics provider to investigate the shipment status.

Any eligible remedy will be provided in accordance with the circumstances and applicable consumer-protection requirements.

12. Separate Transit Insurance

Tavishi Collections does not currently provide separate customer-purchased insurance specifically for Damage in Transit or Loss in Transit.

This does not affect customer rights relating to damaged, lost or undelivered orders under applicable law.

13. Refunds for Cancelled Orders

If an eligible prepaid order is cancelled before dispatch, the applicable refund will be initiated in accordance with our order-cancellation process.

Once an order has been dispatched, it may no longer be eligible for standard cancellation.

Customers may instead request an eligible return after delivery in accordance with this policy.

14. Refund Method

Approved refunds will generally be issued to the same payment method used for the original transaction wherever technically possible.

Where this is not possible, Tavishi Collections may contact the customer regarding an appropriate alternative refund method.

Customers may be required to provide information reasonably necessary to process the refund.

15. Bank and Payment Provider Processing Time

Once Tavishi Collections initiates an approved refund, the amount may not appear immediately in the customer’s bank account.

Processing time depends on:

  • Bank
  • Card issuer
  • UPI provider
  • Payment gateway
  • Other relevant financial service provider

Tavishi Collections does not control external banking settlement timelines.

16. Returns Sent Without Authorization

Products sent back without first contacting Tavishi Collections may not be processed immediately.

Customers should always obtain return instructions before sending an item back.

This helps ensure that:

  • The return can be identified
  • The correct order can be matched
  • The product is sent to the appropriate return location
  • The return can be tracked and processed efficiently

17. Policy Updates

Tavishi Collections may update this Return & Refund Policy periodically to reflect changes in:

  • Product categories
  • Business processes
  • Courier arrangements
  • Payment methods
  • Return procedures
  • Applicable legal requirements

Updated terms will be published on the website with an updated effective date where appropriate.

18. Contact Us

For return, exchange or refund assistance, please contact:

Tavishi Collections
Email: contact@tavishicollections.com
Phone / WhatsApp: +91 9945694327

Please include your order number in all return or refund communications so that we can assist you more efficiently.

Tavishi Collections
Where Tradition Meets Elegance.

Thank you for choosing Tavishi Collections. Your trust and satisfaction are important to us.

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